Lead complex AI platform troubleshooting across Microsoft Copilot, ChatGPT, Claude, Grok, and Gemini from Montreal or Bengaluru. Apply scripting and enterprise-scale support expertise. As a Senior Level 3 AI Engineer, you will investigate escalations, configure AI products, and support secure feature rollouts. The work spans M365, Entra ID, Purview/DLP, Azure OpenAI, connectors, Power Platform, and vendor collaboration. You will own one product while maintaining portfolio coverage. Key Responsibilities:

Investigate complex engineering queries beyond Level 2.5 resolution Configure, deploy, and scale enterprise AI products Test and validate recent features and models Review knowledge articles for quality and accuracy Train Level 2.5 support through deep-dive guidance Requirements:

Six-plus years in enterprise engineering or senior technical support Hands-on AI, LLM, or enterprise M365 experience Python, PowerShell, Microsoft Graph API, and automation skills AI security, compliance, DLP, and access-control experience Connectors, Power Platform, and integration experience Bring AI troubleshooting, automation, security, and mentoring expertise to strengthen enterprise support across the full product portfolio.

📌 Senior AI Platform Support Engineer (Winnipeg)
🏢 apptoza
📍 Winnipeg