Kainos needs an EDM specialist who can connect configuration, adoption, and customer success across enterprise Workday accounts. Practical document management knowledge is valuable.

This HCM Consultant serves as the technical owner for client enablement while Customer Success Managers own relationships. You will identify adoption risks, remove configuration friction, and support progression toward high-maturity usage. Product feedback and account health insights also inform wider Kainos teams.

Key Responsibilities:

- Identify technical signals of adoption risk for account reviews
- Define account-specific maturity milestones with Customer Success Managers
- Feed recurring configuration constraints to the Product team




- Document account-level technical history and deployment patterns
- Produce configuration guides and integration documentation

Requirements:

- HCM Workday certification with live configuration experience
- Experience resolving complex integration challenges independently
- Awareness of technical adoption, retention, and platform value
- Practical Kainos EDM knowledge is desirable
- Familiarity with adjacent Workday modules is desirable

Use Workday HCM, EDM, adoption metrics, and technical account skills to strengthen customer maturity at Kainos.

📌 Workday EDM Technical Account Consultant (Toronto)
🏢 Kainos
📍 Toronto