Support ICBC employees and business partners by phone, diagnosing technology problems and processing requests from Victoria’s hybrid work arrangement.

This temporary full time IT Service Desk Representative position works 7.5 hours daily, Monday through Friday. You will provide a single contact point for IT support across computer systems, applications, equipment, network, and telephone systems. The position operates in a call center environment.

Key Responsibilities:

- Provide phone support for employees and ICBC business partners
- Research and resolve multiple technical issues and requests
- Use vendor manuals and internal documentation during diagnosis
- Escalate unusual or complex issues appropriately
- Maintain knowledge of department standards, policies, and procedures

Requirements:

- Ability to respond effectively to time-sensitive customer concerns
- Ability to research issues across multiple requests and media
- Experience with voice and data communications technologies
- Familiarity with local and remote diagnostic tools
- Six months’ service desk experience and relevant post-secondary education

Apply your customer support, problem diagnosis, and technology knowledge as an IT Help Desk Analyst at ICBC.

📌 IT Help Desk Analyst Customer Support (Canada)
🏢 ICBC (Insurance Corporation of British Columbia)
📍 Canada