Support patient navigation through referrals, follow-up activities, and responsive reception service across both practice sites. Use SystmOne to maintain accurate information.
As a Care Coordinator/Receptionist, you will help patients access appropriate health and care services. You will coordinate appointments, referrals, recalls, and follow-up arrangements. The position also involves liaising with carers, clinicians, care homes, and external healthcare providers when appropriate.
Key Responsibilities:
- Help patients access appropriate health and care services
- Liaise with carers, clinicians, care homes, and providers
- Monitor outstanding tasks and follow up appropriately
- Maintain accurate records of actions and arrangements
- Identify delays and escalate issues requiring attention
Requirements:
- Ability to support patients requiring additional assistance
- Team-oriented approach with multidisciplinary team members
- Accurate data entry and record updates
- Understanding of relevant practice processes
- Ability to recognise role limits and seek guidance
Apply patient coordination, referral management, and careful recordkeeping to help deliver timely, effective healthcare services.