Help diverse NAIT students navigate programs, enrolment, payments, and policies using empathy, critical thinking, and confident communication.

This temporary Student Service Specialist position supports a high-volume Student Service Centre through hybrid service delivery. You will serve as a first point of contact for students and the public, identifying needs through active listening and effective questioning. Your work connects people with accurate information and appropriate departmental support.

Key Responsibilities:

- Explain complex admission and student service processes clearly
- Guide potential students through NAIT program selection
- Analyze accounts and connect enquiries with departments
- Provide payment, enrolment, and transaction assistance




- Anticipate concerns and identify follow-up opportunities

Requirements:

- Minimum Bachelor’s degree or recognized equivalency
- Experience in post-secondary institutions preferred
- Front-facing service or call centre experience an asset
- Exceptional interpersonal communication and cooperative relationship-building
- Ability to manage information volumes accurately and calmly

Use empathy, communication, and problem-solving skills to help NAIT students access responsive, accurate service across channels.

📌 Student Support Advisor NAIT (Canada)
🏢 Avenue.io
📍 Canada