Support Airbnb guests and hosts through high-stakes escalations using empathy, negotiation, and sound judgment at Teleperformance’s Toronto site. Work fully on-site at 75 Eglinton Ave E.

As an Elevated Support Senior Specialist, you will represent Airbnb values while resolving sensitive community cases. You will communicate clearly with wide-ranging audiences, balance guest and host needs, and protect customer information in Airbnb systems. Success requires customer experience expertise and reliable prioritization.

Key Responsibilities:

- Manage sensitive cases from initial escalation through final closure
- Make financial decisions when unique circumstances require adaptation
- Anticipate expectations and develop effective case resolutions
- Represent Airbnb values through inclusive,



professional communication
- Support hosts and guests enrolled in customer experience pilots

Requirements:

- Proven complex casework and exceptional customer experience delivery
- Excellent written and verbal communication skills
- Strong organization, prioritization, and multitasking abilities
- Ability to work weekends, holidays, and changing shifts
- Knowledge of Apple Mac OS, Google Suite, and CRM systems

Use empathy, responsiveness, and practical problem-solving to resolve Airbnb community escalations as Teleperformance’s Elevated Support Senior Specialist.

📌 Airbnb Community Support Escalations (Canada)
🏢 TP GROUP
📍 Canada