Analyze suspicious activity for Tangerine as a Fraud Detection Analyst, using critical thinking and decision-making in a hybrid, headset-based environment. As part of Tangerine's Fraud Operations Team in Canada, you will investigate activity across products and assess fraud-tool alerts. You will analyze accounts and transactions, contact customers, and help minimize financial loss. The work supports fraud strategy, governing regulations, internal policies, and procedures. Solid communication and problem-resolution skills are central to customer interactions.
Key Responsibilities
Investigate suspicious activity across Tangerine products Assess alerts generated by fraud detection tools Analyze transactions and determine appropriate account actions Contact customers to validate activity and resolve concerns Identify emerging trends and potential compromise points
Requirements:
High school diploma or equivalent Customer service experience, preferably in financial services Strong analytical, critical-thinking, and decision-making skills Effective verbal, written, and interpersonal communication Availability for non-standard hours, including weekends and holidays Apply your fraud investigation, customer communication, and risk-recognition skills to protect Tangerine customers and reduce financial loss.