Deliver responsive customer service for IWG customers in Mission, handling workspace requests, invoices, mail, and meeting room support throughout each day.
As a Community Associate, you will create and maintain a centre community for customers from wide-ranging industries. Your work combines administrative support, customer communication, and practical assistance with workspace services. You will manage changing requests while helping maintain an organized, welcoming centre.
Key Responsibilities:
- Connect incoming calls to customers and respond to requests
- Sort mail and notify customers when packages arrive
- Help customers locate rooms and set up projectors
- Handle printing assistance, invoices, and Wi-Fi code changes
- Open service portal tickets for centre issues
Requirements:
- Ability to manage multiple tasks and changing situations
- Positive and enthusiastic approach to customer service
- Adaptability when customer needs change quickly
- Experience using Microsoft Office and basic IT equipment
- Legal eligibility to work in Canada and age eighteen-plus
Use customer care, administrative coordination, and basic technology confidence to support IWG customers across the Mission centre.