Network troubleshooting drives this hybrid or remote Senior Support Specialist position with MSP Corp, covering routers, switches, protocols, and security.
In this senior support position, you will investigate technical inquiries, direct client requests, and coordinate responses across support channels. Your work includes network products, protocols, standards, Windows operating systems, Office 365, and current network hardware. You will help maintain documentation, identify recurring trends, and contribute to reliable service delivery.
Key Responsibilities:
- Research network products, services, protocols, and standards
- Troubleshoot routers, switches, hubs, and UPSs
- Investigate firewalls, antivirus, and intrusion detection systems
- Maintain network inventories and technical documentation
- Recommend CRM and PSA process improvements
Requirements:
- Robust knowledge of network hardware, protocols, and standards
- Technical knowledge of Windows, server platforms, and Office 365
- Ability to research networking issues and products
- Ability to prioritize and execute tasks under pressure
- College diploma, university degree, or equivalent IT experience
Bring network research, infrastructure troubleshooting, and documentation skills to MSP Corp’s senior support team and client service operations.
📌 Senior Network Support Analyst (Ottawa)
🏢 MSP
📍 Ottawa