Support nonprofit donors in French and English with AnswerNet, providing full time on-site customer service in Winnipeg. Build trust through attentive conversations.

This customer service role handles calls involving donations, doctrine, and services for religious organizations and charities. You will meet donor and client expectations while supporting fundraising, donor retention, and client goals. Strong phone, chat, email, administrative, and active listening skills are central to the work.

Key Responsibilities:

- Provide excellent customer experiences across all channels
- Maintain fluent conversations using empathy and understanding
- Maintain knowledge of client products, services, and promotions
- Report donor trends, complaints, and activity drivers




- Support fundraising and long-term organizational sustainability

Requirements:

- Exceptional telephone etiquette and confidentiality awareness
- Excellent verbal, written, phone, chat, and email communication
- Ability to remain calm in stressful situations
- Effective active listening, comprehension, and conversation skills
- Ability to establish strong internal and external relationships

Apply bilingual customer service, donor communication, and fundraising support skills within AnswerNet’s Winnipeg contact center.

📌 French English Donor Support Agent (Winnipeg)
🏢 AnswerNet
📍 Winnipeg