Support BMO customers remotely from Ontario through informed bilingual advice, payment strategies, and professional service for complex collections matters. Analyze accounts and guide resolutions.

This Bilingual Account Specialist role sits within BMO Customer Shared Services and focuses on customer needs connected to delinquent, high-risk, and written-off accounts. You will provide advice on payments, manage calls and transactions, and build trust through responsive service. You will also support reporting, process improvements, and strategic initiatives.

Key Responsibilities:

- Contact customers about applications and payment status
- Provide collections-related sales and service
- Develop action plans to maximize recovery
- Escalate complex customer situations appropriately
- Integrate information for efficient reporting

Requirements:

- Bilingual ability for customer interactions
- Professional and efficient telephone communication
- Robust relationship-building and negotiation skills
- Ability to interpret account data
- Ability to follow approved procedures

Bring bilingual communication, account analysis, and payment guidance to BMO’s remote collections service supporting customers across Ontario.

📌 Remote Bilingual Collections Advisor (Toronto)
🏢 BMO
📍 Toronto