Support auto and property claim inquiries for Wawanesa members, combining customer service, policy interpretation, and accurate documentation.

This Claims Service Ambassador position delivers consistent member experiences during a high-volume inbound call center workflow. You will provide empathetic direction throughout claims, communicate coverage decisions within a limited scope, and evaluate information supporting losses and liability. The hybrid environment requires two office days or fifteen office hours weekly.

Key Responsibilities:

- Process first notice of loss and inbound claims inquiries
- Provide timely, proactive support throughout claims
- Evaluate information from adjusters, contractors, and facilities




- Quantify losses and evaluate liability within limited scope
- Maintain current diaries and document claim activities

Requirements:

- Two to three years’ customer service experience
- Excellent listening, written, and spoken communication
- Accurate data entry and detail-oriented investigation
- Forty to fifty words-per-minute typing proficiency
- Solid organization, prioritization, and multitasking skills

Use claims knowledge, empathy, and precise documentation to help Wawanesa members navigate auto and property losses.

📌 Insurance Claims Customer Service (Winnipeg)
🏢 Wawanesa Insurance
📍 Winnipeg