Guide students on registration, academic records, OSAP, and tuition matters at The Linc in Guelph. Use sound judgement across sensitive inquiries.

Reporting to the Manager, the Service Assistant represents the Office of Registrarial Services at its primary student support hub. This temporary full time assignment serves domestic and international students across diploma, undergraduate, and graduate studies. Support includes academic policies, course changes, government funding, scholarships, and enrolment.

Key Responsibilities:

- Interpret student documents and recommend appropriate next steps
- Explain academic and financial impacts of course changes
- Interpret student accounts, payment plans, UHIP, and OSAP documentation
- Apply knowledge of registration, transcripts,



and academic policies
- Participate in recruitment and financial literacy events

Requirements:

- Minimum two-year Community College Diploma
- At least two years of front-line customer service experience
- Empathetic, patient, and adaptable communication style
- Accurate high-volume data entry and excellent computer skills
- Ability to prioritize work independently and within a team

Bring academic advising support, financial aid knowledge, and careful judgement to student-facing services within Registrarial Services.

📌 Registrar Frontline Student Support Assistant (Guelph)
🏢 University of Guelph
📍 Guelph