Support Triangle MasterCard members with credit card inquiries, statement questions, and marketing programs through courteous telephone service. Work permanently part-time from Ontario.
The Customer Relationship Contact Centre Representative adapts quickly to varied call types and changing customer situations. This position focuses on account security, accurate information, customer confidence, and exceptional experiences. Six weeks of full-time training runs Monday through Friday, 8AM to 4PM.
Key Responsibilities:
- Understand and service customer needs during each interaction
- Apply technical, product, and process knowledge
- Develop effective workplace relationships
- Maintain accurate customer account information
- Apply ideas supporting Customers for Life
Requirements:
- Demonstrated passion for exceptional customer experiences
- Active listening and skilled verbal communication skills
- Strong problem-solving and sound decision-making abilities
- Minimum one year of relevant customer service experience
- Availability for days, evenings, and weekends
Bring active listening, account care, and customer experience skills to Triangle MasterCard support with Canadian Tire Bank.