Strengthen enterprise observability for ICBC’s critical services through Splunk, Dynatrace, and advanced monitoring solutions in hybrid North Vancouver work. Solve complex platform issues.

As a permanent full time Technical Specialist, you will support Operational Resilience and improve service health visibility. The position emphasizes enterprise monitoring, cloud observability, telemetry integration, performance tuning, alert rationalization, and operational analytics. You will collaborate across technology domains.

Key Responsibilities:

- Improve monitoring capabilities supporting incident response and reliability
- Optimize searches, data lifecycles, alerts, and capacity
- Maintain Dynatrace, SCOM, Aternity, Omnibus, and related platforms




- Investigate major incidents and participate in post-incident reviews
- Create procedures, standards, and knowledge-sharing materials

Requirements:

- Enterprise monitoring and observability platform support experience
- Splunk performance tuning, architecture, and deployment experience
- Dynatrace or similar full-stack monitoring experience
- Ability to correlate service issues and performance concerns
- Excellent communication with technical and non-technical audiences

Use enterprise monitoring, platform optimization, and observability skills to advance operational awareness and reliability at ICBC.

📌 Enterprise Observability Technical Specialist (North Vancouver)
🏢 ICBC (Insurance Corporation of British Columbia)
📍 North Vancouver