Guide CIBC clients through mobile banking and everyday transactions in Kanata. Bring digital confidence, product knowledge, and purposeful client engagement.

As a Client Engagement Associate, you will be the first line of support within CIBC’s Personal and Business Banking Team. You will introduce clients to mobile banking applications, answer questions, and help manage accounts and products. Your work includes explaining relevant services, completing basic banking product sales, and identifying specialist referral opportunities. You will listen carefully, understand client needs, address issues with accountability, and connect clients with the right CIBC team members. This regular position is on-site full-time, with 37.5 weekly hours. Banking centre hours may include evenings and weekends, and flexibility across multiple nearby banking centres is required.

Key Responsibilities:





- Introduce clients to mobile banking applications and digital tools
- Answer banking questions and support account management
- Complete transactions and basic banking product sales
- Understand needs through thoughtful questions and listening
- Connect clients with appropriate CIBC specialists and teams

Requirements:

- Strong client service and customer engagement focus
- Curiosity and willingness to grow financial services knowledge
- Ability to adapt to evolving technologies and tools
- Respectful, authentic relationship-building approach
- Availability for in office work and flexible banking centre hours

Apply digital savvy, problem solving, and financial product knowledge while helping CIBC clients manage everyday banking needs.

📌 Digital Banking Client Associate (Ottawa)
🏢 CIBC
📍 Ottawa