Help DUCA Members do more with personalized service, proactive inquiry, and accurate banking transactions at the Guelph branch. The position is full-time.

This Member Service Representative role suits organized, driven individuals who enjoy direct interaction with Members and customers. You will explain DUCA solutions, uncover financial needs, open accounts, and connect Members with Financial Services Officers. The work combines front-counter service, phone support, cash handling, administration, and follow-up.

Key Responsibilities:

- Answer Member inquiries and increase satisfaction through service
- Explain DUCA products, services, benefits, and features
- Identify financial needs through proactive Member conversations
- Process cheques, currencies, RRSPs, term deposits,



and debit cards
- Participate in local business development and community involvement

Requirements:

- High School Diploma or equivalent; undergraduate degree preferred
- Two years’ customer or Member service experience preferred
- Previous sales experience considered an asset
- Solid administration, organization, planning, and time management
- Strong attention to detail and decision-making ability

Use communication, financial services knowledge, and organized follow-through to deliver the Member experience DUCA promises in Guelph.

📌 Credit Union Member Services Advisor (Guelph)
🏢 DUCA Financial Services Credit Union
📍 Guelph