Support Quince customers remotely through French and English communication, using empathy, digital tools, and transparent issue resolution skills.

This Customer Experience Specialist position connects with customers through chat, email, phone, and social channels. You will take ownership of outcomes, anticipate needs, maintain calm during change, and communicate professionally in a remote environment. Candidates within 50 kilometers of Toronto must work onsite five days weekly.

Key Responsibilities:

- Connect with customers across chat, email, phone, and social
- Take responsibility for each interaction’s outcome
- Resolve customer challenges with empathy
- Use service tools efficiently and thoughtfully
- Identify insights that improve customer experience

Requirements:

- At least two years of customer service experience
- Bilingual French and English communication skills
- High School diploma or GED
- Adaptability while maintaining calm and consistency
- High-speed internet and dedicated workspace

Use bilingual support, adaptability, ownership, and professional communication to strengthen customer relationships through Quince’s service channels.

📌 Remote French Customer Support Specialist (Ottawa)
🏢 Quince
📍 Ottawa