Use French and English to resolve customer inquiries as a full-time Administrator II supporting Residential Administration in Downtown Toronto.

At First National, this bilingual administrator processes customer requests according to company policy and established timelines. The work includes telephone and digital communication, mortgage-system updates, mail handling, and escalation preparation. Robust attention to detail, calm focus, and problem-solving ability are essential.

Key Responsibilities:

- Identify and solve customer inquiries within required timelines
- Distribute faxes and emails through workflow
- Identify files and purposes for incoming communications
- Sort mail and scan incoming documents
- Assist with preparing files for escalation

Requirements:

- Complete fluency in English and French
- Proven customer service focus and excellent telephone manner
- Strong attention to detail and organizational skills
- Ability to prioritize and multitask under pressure
- Ability to resolve customer problems calmly

Bring bilingual communication, inquiry resolution, and organized workflow management to First National’s customer administration team.

📌 French English Customer Administration Specialist (Toronto)
🏢 First National Financial
📍 Toronto