Shape five-star guest experiences at David’s Bridal through customer-first leadership, active floor management, and continuous selling skills coaching. Adaptable scheduling is offered.

This Operations Supervisor role leads daily customer experience efforts across the store. You will review performance, provide feedback, and coach team members while supporting Total Monthly Income goals. Responsibilities also include sales communication, staffing pipelines, customer reviews, mystery shops, and action plans.

Key Responsibilities:

- Model customer-first behaviors across all store roles
- Review results and provide feedback for guest experience
- Coach individual selling skills and processes continuously
- Communicate daily sales goals to team members
- Build staffing pipelines and fill open positions within 30 days

Requirements:

- High School Diploma or degree
- Two-four years of retail management experience
- Apparel or specialty retail environment experience
- Experience using a computerized POS system
- Ability to communicate with guests and use electronic devices

Use customer reviews, mystery shops, coaching, and floor leadership to strengthen David’s Bridal guest experiences.

📌 Customer Experience Retail Manager (Vaughan)
🏢 David's Bridal
📍 Vaughan