Shape Investment Management service delivery in Toronto through leadership, active listening, and process improvement across multiple locations.

TD’s Centralized Manager Client Service, Investment Management, leads a team supporting Investment Advisors across Canada. You will motivate Associates, coordinate knowledge sharing, and contribute to business goals through effective management and teamwork. The work requires communication with Investment Advisors, field MCSs, and BMs, plus collaboration with business partners. You will monitor service levels, recommend improvements, and act as an escalation point for serious concerns. People management spans recruitment, training, career development, and performance management.

Key Responsibilities:

- Coordinate information, skills, and knowledge among team members




- Lead performance management and employee development processes
- Investigate and implement service improvements
- Build relationships with IAs, field BMs, and MCSs
- Report service trends and concerns to management

Requirements:

- Leadership experience with robust client service skills
- Excellent oral, written, interpersonal, and relationship-building skills
- Ability to guide others and hold them accountable
- Flexibility, change leadership, and organizational skills
- Understanding of Private Investment Advice and Council businesses

Use communication, change leadership, and organizational expertise to strengthen TD Investment Management service across Canada.

📌 Investment Management Service Leader (Toronto)
🏢 TD
📍 Toronto