Deliver deskside support across university technology environments using diagnostic expertise and customer service skills at the University of Ottawa. Work from Roger Guindon Hall within IT Service Management.

As a Senior Technician, IT Support, you will serve end users in a designated Faculty or Service. Your work spans hardware, software, infrastructure, peripherals, mobile devices, and specialized equipment. You will maintain connectivity, promote security standards, install technology, and support major software deployments.

Key Responsibilities:

- Provide technical advice and support to designated Faculty or Service users
- Diagnose and correct software, hardware, and connectivity issues
- Maintain acceptable service levels across technology and peripherals




- Promote University standards for data security and integrity
- Assist with large faculty project deployment and phase out

Requirements:

- Three years’ experience in a technical support role
- Knowledge of University technology, policies, and security standards
- Networking knowledge for configuring and troubleshooting connectivity
- Experience implementing system upgrades and supporting operating systems
- Ability to explain technical information to nontechnical audiences

Bring customer-focused troubleshooting, networking knowledge, and upgrade implementation experience to university deskside technology support.

📌 Deskside Support Specialist University (Ottawa)
🏢 University of Ottawa
📍 Ottawa