Support Northern BI’s client solutions team by combining operational supervision, customer problem-solving, and mentorship with Salesforce expertise. Lead service quality daily.

This Client Solutions Specialist Team Lead supervises daily operations and supports a high standard across customer cases. You will triage escalations, manage service level reporting, mentor specialists, and participate in the Geotab support call. You will also coordinate training, process improvements, and deliverables such as manuals and guides.

Key Responsibilities:

- Triage escalations to Customer Success Managers as needed
- Handle complex cases and mentor CSS team members
- Monitor case trends and Salesforce statistics
- Follow up on manuals, guides,



and training materials
- Participate in weekly Geotab support calls

Requirements:

- Five or more years in technical support or helpdesk
- Leadership, mentorship, training, or QA background
- Robust organizational, multitasking, and time management abilities
- Exceptional customer service and problem-solving skills
- English and French bilingualism considered an asset

Use customer service judgment, team mentorship, Salesforce reporting, and escalation management to strengthen Northern BI support delivery.

📌 Client Solutions Support Supervisor (Nova Scotia)
🏢 Northern Business Intelligence
📍 Nova Scotia