Apply enterprise IT support expertise as an Intermediate Desktop Support Analyst serving employees onsite in Toronto five days each week.

Altis Recruitment is seeking an experienced professional for a downtown Toronto services organization. This hands-on position combines incident management, service requests, technical troubleshooting, and employee assistance. Support Windows, macOS, iOS, Android, Microsoft Office, audiovisual equipment, and video conferencing technologies.

Key Responsibilities:

- Manage incidents, requests, escalations, SLAs, and support communications
- Troubleshoot operating systems, hardware, software, and network connectivity
- Assist employees with Microsoft Office productivity applications
- Support audiovisual equipment, video conferencing, and automation applications




- Collaborate with teams and vendors on complex technical issues

Requirements:

- Five plus years technical support experience in enterprise environments
- Experience with ITIL practices, incident management, and asset management
- Ability to meet SLA and KPI targets while managing priorities
- Strong analytical, organizational, communication, and customer service skills
- Robust written and verbal English communication skills

Use ITIL practices, analytical troubleshooting, and clear communication to deliver reliable enterprise support for Toronto employees.

📌 Enterprise IT Support Analyst Toronto
🏢 Altis Technology
📍 Toronto