Resolve vehicle disputes remotely for OPENLANE by combining hands-on automotive knowledge, careful investigation, and bilingual customer communication.

This Bilingual Automotive Technical Specialist supports the Claim Resolutions team as a neutral technical expert. You will review reports, photos, and customer descriptions to assess mechanical, cosmetic, registration, lien, odometer, and title-related concerns. The position requires practical automotive experience and fair, analytical judgment.

Key Responsibilities:

- Analyze inspection reports, photos, and customer descriptions
- Translate reported issues into technical assessments
- Resolve registration, lien, and odometer disputes
- Educate customers on vehicle condition and repairs
- Identify trends using analytics to improve productivity

Requirements:

- Two or more years in automotive service or damage assessment
- Fluency in English and French
- Excellent written and verbal communication abilities
- Ability to de-escalate conflict and manage expectations
- Experience maintaining customer records in CRM software

Apply practical automotive diagnostics and unbiased arbitration judgment while helping OPENLANE customers understand complex vehicle issues.

📌 Remote Automotive Arbitration Advisor (Vancouver)
🏢 OPENLANE
📍 Vancouver