Use client care and legal eligibility expertise with Legal Aid BC in Vancouver. Work Monday to Friday in a full time term appointment.

As an Intake Legal Assistant, you will support people seeking legal aid through compassionate, person-centered service. The work includes active listening, de-escalation, policy interpretation, legal information, and verified legal advice. You will also coordinate lawyers, manage applications, and maintain confidential records while applying Truth and Reconciliation and Equity, Diversity and Inclusion principles.

Key Responsibilities:

- Apply trauma-informed approaches during client intake interviews
- Explain coverage and financial eligibility requirements
- Refer complex applications and recommend policy-based decisions




- Arrange client representation and respond to contract inquiries
- Draft correspondence and update limitation diaries

Requirements:

- Ability to assist clients facing significant barriers to service
- Ability to handle distressed, demanding, or hostile clients
- Ability to interpret policies and changing information
- Excellent interpersonal and communication skills
- Discretion managing confidential client information

Apply trauma-informed communication, policy knowledge, and compassionate judgment while delivering accessible legal aid intake services.

📌 Legal Aid Intake Specialist (Vancouver)
🏢 Legal Aid BC
📍 Vancouver