Drive B2B CRM journeys and lead generation for Definity’s broker and customer audiences in Toronto through a flexible hybrid work experience. Improve engagement with targeted communications.

This Manager develops and executes lifecycle marketing strategies across key broker and customer interactions. You will build segmentation, journey frameworks, personalization approaches, and nurturing programs. Collaboration with Broker Marketing, Sales & Distribution, Product, Analytics, and Technology teams connects audience insights with business objectives.

Key Responsibilities:

- Develop broker and customer journey frameworks aligned with audience needs
- Recommend messaging, timing, and channels to maximize engagement
- Support lead qualification, nurturing, and management processes




- Monitor lead generation performance and recommend optimization opportunities
- Partner across teams to execute targeted marketing initiatives

Requirements:

- Five to eight years in B2B lifecycle marketing, CRM, or related disciplines
- Salesforce Marketing Cloud experience with segmentation and journey development
- Experience supporting lead generation and customer engagement initiatives
- Understanding of personalization and marketing automation best practices
- Ability to manage multiple priorities across cross-functional teams

Bring CRM, journey management, lead nurturing, and stakeholder collaboration expertise to Definity’s B2B marketing programs.

📌 B CRM Journey Marketing Manager (Canada)
🏢 Definity
📍 Canada