Apply technical problem-solving to Meltwater's business-critical Media Intelligence Platform through client support, ticket ownership, and workflow improvements. The schedule is hybrid.

This Product Support Expert role focuses on resolving application and system issues while enhancing the client experience. You will manage multiple requests, communicate through email and live chat, and provide feedback that influences product development. You will also support initiatives, documentation, and product knowledge.

Key Responsibilities:

- Identify and resolve disruptive application and system issues
- Prioritize support requests and manage concurrent tasks
- Deliver value-added information throughout ticket resolution




- Design solutions and document support best practices
- Improve support workflows, tools, and efficiencies

Requirements:

- Detail-oriented, proactive, and solution-oriented working style
- Ability to prioritize for efficiency and team synergy
- Quick learning and implementation of recent technologies
- Excellent written and verbal English communication
- Legal authorization to work in the hiring country

Use technical aptitude, organization, and client communication to strengthen Meltwater product support and maintain effective service workflows.

📌 Technical Product Support Specialist (Canada)
🏢 Meltwater
📍 Canada