Work with Stingray Business clients from Montreal, resolving Level 1 technical issues across audio, music, and digital signage systems. French and English are required.

This Customer Support Specialist position serves commercial clients through timely, personalized phone and email assistance. You will provide first-level support, create work orders, coordinate service needs, and communicate solutions. The department operates weekdays from 8 AM to 8 PM Eastern Time, with weekend and holiday coverage.

Key Responsibilities:

- Resolve first-level technical questions from commercial clients
- Provide guidance for audio, music, and digital signage systems
- Meet and maintain Service Level Agreements
- Coordinate customer requirements with internal departments




- Assist with seasonal holiday programming and custom messaging

Requirements:

- More than two years of customer service experience
- Technical support background preferred; B2B experience is advantageous
- Fluent written and spoken French and English
- Creative, solution-oriented approach to customer requests
- Solid empathy and effective multitasking ability

Apply your bilingual communication, technical support, and customer coordination strengths within Stingray’s Montreal-based team.

📌 Customer Support Specialist Montreal (Canada)
🏢 Stingray
📍 Canada