Deliver responsive customer service for IWG customers in Mission, handling workspace requests, invoices, mail, and meeting room support throughout each day.
As a Community Associate, you will create and maintain a centre community for customers from diverse industries. Your work combines administrative support, customer communication, and practical assistance with workspace services. You will manage changing requests while helping maintain an organized, welcoming centre.
Key Responsibilities:
- Connect incoming calls to customers and respond to requests
- Sort mail and notify customers when packages arrive
- Help customers locate rooms and set up projectors
- Handle printing assistance, invoices, and Wi-Fi code changes
- Open service portal tickets for centre issues
Requirements:
- Ability to manage multiple tasks and changing situations
- Positive and enthusiastic approach to customer service
- Adaptability when customer needs change quickly
- Experience using Microsoft Office and basic IT equipment
- Legal eligibility to work in Canada and age eighteen-plus
Use customer care, administrative coordination, and basic technology confidence to support IWG customers across the Mission centre.