Use fixed operations experience and dealership knowledge as an Automotive Fixed Operations Consultant with MSX International. This position requires 90% travel across assigned geographic areas.
As a Subject Matter Expert, you will support Field Service Development Managers and assigned dealers. The work focuses on service strategy implementation, customer retention, profitability, and process improvement. You will evaluate candidates, monitor metrics, and help integrate Business Development Centers with service departments.
Key Responsibilities:
- Meet defined metric goals for assigned dealers
- Evaluate candidates for service strategy implementation
- Gather local competitive data through dealer processes
- Ensure proper BDC service department integration
- Communicate process changes with district and zone management
Requirements:
- Previous automotive experience with fixed operations background
- One year of fixed operations or equivalent experience
- Knowledge of automotive dealership department interactions
- Ability to overcome objections and solve customer issues
- Assertive, energetic approach in a selling setting
Apply dealership operations knowledge, customer service judgment, and metric management skills to improve assigned dealer performance.