Help TD Canada Trust customers navigate banking solutions, digital services, and financial questions from the Montréal branch.
As a Personal Banking Associate, you will establish lasting relationships while addressing day-to-day advice needs and service transactions. The work includes educating customers on digital banking, resolving issues, and referring needs to the right internal partner. This 18.75-hour position supports TD’s Personal & Commercial Banking business in Montréal, Quebec.
Key Responsibilities:
- Build customer confidence in emerging digital banking trends
- Resolve customer questions involving banking solutions and services
- Exercise judgement when handling confidential customer matters
- Report non-standard issues and critical matters to management
- Recommend branch process improvements supporting customer experience
Requirements:
- High School diploma or relevant experience of one-plus years
- Post-Secondary or Undergraduate degree preferred
- IFC or equivalent certification within 90 days
- Effective verbal and written customer communication abilities
- Independent planning, administration, and time management skills
Use your digital education, customer service, and banking process knowledge to advise Montréal clients through TD Canada Trust.