Deliver polished fittings and exceptional customer service at David’s Bridal, using explicit communication and technical expertise across every appointment.

As an Alterations Specialist, you provide friendly, knowledgeable service to multiple customers while completing fittings and alterations. You welcome customers by phone, virtual chat, and in person, manage customer flow through store systems, and address concerns confidently. The position reports to the Store Manager and supports Five-Star Customer Service.

Key Responsibilities:

- Welcome customers through phone, virtual chat, and in-person interactions
- Manage customer flow using all available systems
- Escort alterations customers to and from appointments
- Resolve customer concerns or escalate appropriately
- Process transactions accurately at the cash wrap

Requirements:

- High school diploma or equivalent degree
- One to two years of apparel retail experience
- Prior sewing experience required
- Ability to perform fittings to company standards
- Ability to lift or move up to ten pounds

Combine customer communication, fitting knowledge, and service expertise to help David’s Bridal customers feel celebrated.

📌 Bridal Fittings Customer Service Specialist (Canada)
🏢 David's Bridal
📍 Canada