Posting End Date: November 06, 2026 Employee Type: Regular-Full time Union/Non: This is a non-union position Are you an aspiring HR professional? As an Employee Services Rep, the primary responsibility in this role is outstanding customer service to employees, in a high pressure contact centre environment. Specific accountabilities include answering inquiries, researching and resolving payroll, benefit, pension and workforce information issues, through the case management system. Serve as the first point of contact for HR inquiries across phone, chat, case, and email channels, providing accurate and timely support on pay, time and time-off, benefits, pension, leaves, HR policies, onboarding, offboarding, and other employee lifecycle events. Investigate and resolve standard HR issues by validating information across HR systems, coordinating with specialized teams, and delivering first-contact resolution where possible while meeting established service level agreements (SLAs); Guide employees and leaders in the effective use of Workday, Mya – our HR chatbot, and other digital HR tools, promoting self-service and providing support with personal information updates, banking details, time entry, benefits and pension elections, and manager self-service transactions. Accurately document interactions, investigations, and supporting information in Neocase and other HR systems; maintain complete audit trails, pull Workday reports and MyHR contact history, support HR investigations and fact-finding, and assist with Data Subject Access Requests (DSARs). Handle sensitive, confidential, and regulated information in accordance with privacy, SOX controls, and information security requirements while building strong partnerships with Payroll, Benefits, Pension, Leaves, HR Advisory Services, Workforce Analytics,



and other specialized HR teams. Identify recurring issues, knowledge gaps, and process inefficiencies and recommend data-driven improvements; contribute to job aids, knowledge articles, FAQs, training materials, quality assurance reviews, peer coaching, SME/ASME activities, and cross-team knowledge sharing. Support the onboarding and ongoing development of MyHR team members through coaching, shadowing, and knowledge transfer; provide flexible operational support during peak HR cycles, system go-lives, and changing business priorities while demonstrating MyHR Guiding Principles and Enbridge core values. Required Minimum 3 years of experience in customer service or related HR operations role or equivalent certification or college diploma Strong customer service orientation with demonstrated ability to manage high volume, multi-channel inquiries. Proven experience working with HRIS platforms (Workday preferred) and case management systems (Neocase or similar). Continuous improvement mindset Fluency in English; French bilingualism considered an asset. Preferred HR designation or progress toward CPHR (or payroll/benefits designation). Experience supporting HR transformations, system implementations, or digital self-service initiatives. SME or mentoring experience within an HR service delivery setting. College diploma in HR or related field; bachelor's degree preferred.



Must be available to work shifts between the hours of 6am and 5pm Mountain time and Stat holidays as required Open-concept office environment which requires diplomacy, privacy and confidentiality Adherance to company policies as well as legal requirements pertaining to Human Resources practices. Attention to detail and high level of accuracy required – no room for error due to high risk exposure and SoX compliance/Auditor reviews. Proactive and superior customer service skills Base salary ranges from $57,000 – $65,000 CAD for Ontario locations based upon candidate's experience, skills, and internal equity. Applicable compensation policies and guidelines apply to internal candidates. A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance, and disability. A paid maternity and parental leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event. Valuable retirement savings plans, including a savings plan with company stock as an investment option. Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays. An Employee and Family Assistance Program. A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being. Enbridge's FlexWork (hybrid work model) offers eligible employees (Manager and below) the option to work from home on Wednesdays and Fridays, opt for a compressed work week schedule, or have flexible start and end time

📌 Employee Services Rep (Canada)
🏢 Enbridge
📍 Canada