Drive back-of-house operations at MEC through inventory management, shipment coordination, and accurate operational workflows. Work hands-on across stockroom and store environments.

As Department Manager, Operations Support, you lead the functions that keep MEC stores running safely and efficiently. Your scope includes stockroom operations, OMS workflows, inventory flow, loss prevention, health and safety, facilities, and operational escalations. You report to the General Manager and collaborate with Senior Staff Team members to address risks, improve execution, and build team capability. When required, you act as the Member Service Manager on the floor.

Key Responsibilities:

- Manage stockroom, shipment, OMS, and inventory operations
- Ensure standards, SLAs, and workflows execute consistently
- Escalate systems, facilities,



and operational issues appropriately
- Conduct audits and cycle counts supporting inventory integrity
- Respond to incidents and drive corrective actions

Requirements:

- One to three years leading retail or service operations
- Ability to interpret KPIs and drive consistent execution
- Experience with inventory management and operating systems
- Working knowledge of loss prevention and health and safety
- Ability to lift up to 50 pounds and remain active

Apply your systems knowledge, inventory controls, and operational judgment to strengthen MEC’s store execution from back-of-house.

📌 Back Of House Operations Manager (Kitchener)
🏢 Mountain Equipment Company (MEC)
📍 Kitchener