Keep factory networks reliable as a Level 2 IT Technician, using advanced troubleshooting, monitoring, and industrial networking expertise daily.

This network-focused position handles complex issues escalated from Level 1 support. You will diagnose hardware, software, connectivity, and plant network problems while supporting production machines, PLCs, HMIs, and scanners. The work includes VLANs, industrial Ethernet, JIRA, Active Directory, Microsoft 365, and network documentation.

Key Responsibilities:

- Assess plant networks and implement uptime and speed improvements
- Trace communication losses using packet captures and switch logs
- Support managed switches, VLAN segmentation, and industrial Ethernet protocols
- Maintain monitoring, alerting, network diagrams,



and cable maps
- Resolve escalated issues and document every technical fix

Requirements:

- Two to four years of skilled IT experience
- CompTIA A+ and CompTIA Network+, or equivalent certifications
- Strong TCP/IP, DNS, DHCP, VPN, and VLAN knowledge
- Experience with JIRA or similar ITSM ticketing tools
- College diploma, university degree, or equivalent practical experience

Apply advanced troubleshooting, industrial networking, and clear documentation skills to strengthen reliable factory IT operations.

📌 Level 2 Network Support Technician (Canada)
🏢 Experis
📍 Canada