Serve customers in French and English through phone, chat, and email while delivering accurate information and resolving complaints professionally.

This customer service position supports requests about products and services across multiple channels. You will assess customer needs, research information, enter data, and propose suitable solutions. Success is measured through service level, processing time, response time, CSAT, and CES.

Key Responsibilities:

- Answer customer requests through phone, chat, and email
- Provide accurate product and service information
- Process and resolve customer complaints
- Research information and complete data entry
- Assess needs and propose adequate solutions

Requirements:

- General experience in customer service
- French and English written and spoken bilingualism
- Ease with technology
- CRM experience considered an asset
- Previous branch experience considered an asset

Apply bilingual communication, technology skills, and customer service experience across every customer interaction and request.

📌 Bilingual Customer Service Specialist (Canada)
🏢 Dayforce
📍 Canada