Distribution customer service specialists manage inquiries, orders, invoices, and shipping details with robust communication and computer skills. This position supports customers across distribution operations.

The Distribution Customer Service Representative responds to customers, processes orders, and handles complaints promptly and courteously. Duties include preparing work-order paperwork, checking inventory, coordinating shipments, and maintaining account records. The position also supports office communications and clerical administration as directed.

Key Responsibilities:

- Respond to inquiries and complaints about orders, invoices, shipments, and inventory
- Process customer orders and produce stock availability reports
- Coordinate special shipping requests with Traffic and Operations Departments




- Verify invoices and prepare shipping and tracing information
- Maintain damage records, back-order logs, files, and procedure manuals

Requirements:

- High school diploma or equivalent required
- Strong computer knowledge, including Microsoft Office applications
- Basic typing skills and familiarity with 10-key
- Shipping software experience, including UPS and Federal Express
- Excellent communication and customer service skills

Apply distribution customer service expertise to coordinate orders, invoices, shipping information, and customer communication accurately.

📌 Distribution Customer Service Specialist (Canada)
🏢 NFI
📍 Canada