Technical Coordinator, Parking Services

Req ID:28786
Vacancy Type: Permanent
Number of Positions:2
Closing Date:11/06/2026

Job Summary

The Technical Coordinator supports the development, implementation and continuous improvement of technology-enabled business processes, operational systems, digital services, reporting and automation solutions within Parking Services. The position serves as a technical subject matter expert, translating operational requirements into effective technology solutions that improve service delivery, data quality, and operational efficiency.

Duties and Responsibilities

Technology Solutions Development and Process Automation (25%)

- Develops recommendations and supports implementation of technology solutions that improve business processes, service delivery, employee productivity and operational efficiency.
- Translates operational requirements into technology solutions using parking enforcement systems, LPR technologies, GIS, SharePoint, Microsoft 365, Power Platform and related enterprise platforms.
- Designs and maintains automation, reporting and workflow solutions supporting enforcement operations, data collection and administrative processes.
- Identifies opportunities to streamline processes, improve data quality, eliminate manual tasks and increase consistency.
- Monitors interfaces, synchronization and data flows between field, enforcement, mobile, back-end and analytics systems.
- Conducts field testing and equipment inspections and supports mobile connectivity and equipment lifecycle tracking.

Data, Reporting and Business Intelligence (20%)

- Develops and maintains reports, dashboards,



data models and business intelligence solutions supporting performance management and operational decision-making using Power BI, Excel and related tools.
- Integrates, analyzes and validates information from multiple data sources to provide reliable, actionable operational insights.
- Develops automated data extraction and transformation processes to improve reporting efficiency and timeliness.

Enterprise Systems and Technical Integration (20%)

- Supports integration and enhancement of enterprise applications and parking technologies.
- Acts as a functional subject matter expert in requirements gathering, testing, system enhancements, upgrades and integrations.
- Investigates system issues, assesses operational impacts and coordinates resolutions with IT, vendors and stakeholders.
- Documents, monitors and follows up on vendor service requests, escalates concerns and reviews technical recommendations to identify operational impacts.

Digital Innovation and Continuous Improvement (20%)

- Evaluates opportunities to use emerging technologies, automation, analytics and artificial intelligence to improve workflows, service delivery and operational efficiency.
- Supports technology pilots,



proofs of concept and implementation recommendations.

Technical Coordination and Project Support (15%)

- Coordinates technical initiatives, project deliverables, testing and implementation activities.
- Develops technical instructions, system guides and troubleshooting resources and supports technology onboarding for municipal law enforcement officers, supervisors and other users.
- Collaborates with business stakeholders, IT, vendors and partners to support operational requirements and resolve issues.
- Maintains technical documentation and monitors project risks and dependencies.
- Develops and executes structured testing for upgrades, enhancements and integrations and coordinates user acceptance testing.
- Supports implementation, cutover and post-production validation and escalates significant operational risks to the Manager.

Skills and Qualifications

- Completion of a university degree or college diploma in Information Technology, Computer Science, Business Administration, Data Analytics, Information Systems, Business Technology Management, or a related discipline, or an equivalent combination of education and experience.
- Minimum three years of progressively responsible experience in technology solutions, automation, reporting, systems coordination, data analytics, or related technical functions.
- Experience with Microsoft technologies, including Power BI, Power Apps, Power Automate, Copilot Studio, Dataverse, SharePoint, and Excel/VBA.
- Experience analyzing business processes and translating operational requirements into technology-enabled solu

📌 Technical Coordinator, Parking Services (Canada)
🏢 City of Mississauga
📍 Canada