Manage customer orders and account communication for Copper and Brass Sales in a hybrid customer service position. Use JobBoss and product specification accuracy daily.

As a Customer Service Representative, you will support supplier accounts and internal end-users for thyssenkrupp Materials NA, Inc. The work centers on order processing, pricing, lead times, specifications, and delivery coordination. You will partner with sales, engineering, quality, operations, and shipping teams.

Key Responsibilities:

- Serve as primary contact for assigned customer accounts
- Process purchase orders accurately in JobBoss
- Validate pricing, quantities, specifications, and delivery requirements
- Monitor orders through shipment and communicate delays
- Coordinate technical inquiries across internal teams

Requirements:

- High school diploma or equivalent
- At least two years of customer service experience
- Solid computer skills beyond the basic level
- Robust communication, accuracy, and problem-solving abilities
- Flexibility for scheduling and overtime as needed

Apply customer service, order management, and ERP skills while supporting accurate deliveries for Copper and Brass Sales customers.

📌 Customer Service Order Management Specialist (Canada)
🏢 thyssenkrupp
📍 Canada