Administration Temporary Full Time Clerical

8 days ago Requisition ID: 1025

Position Title:Customer Service and Finance Clerk
Competition Number: 26-20
Division:Finance
Primary Work Location:Townhall (5684 Trafalgar Rd. Hillsburgh)
Number of vacancies: 1
Type of vacancy: Current
Rate of Pay:$33.17 - $38.80 per hour (Grade 4)
Status:Temporary, Full Time (35 hours / week)
Length of Contract: Up to six (6) months; contract may be eligible for extension.
Posting Dates: October 27, 2026 – November 13, 2026

ABOUT US

Nestled on the edge of the Greater Toronto Area (GTA), Erin is more than just a town—it's a vibrant and progressive community that thrives amidst the beauty of rolling hills. As you step into Erin, you'll experience a place on the rise, experiencing explosive growth fueled by its strategic location and forward-thinking approach. The landscape is a testament to nature's artistry, with lush greenery and picturesque views that soothe the soul. But Erin is not just about scenery; it's about progress. With all the amenities of urban living at hand, residents enjoy a quality of life that balances convenience with tranquility. The heartbeat of Erin lies in its infrastructure, continuously evolving to meet the needs of its expanding population. From a state-of-the-art treatment facility ensuring clean water for all, to major water and sewer projects paving the way for future development, Erin is laying the groundwork for a sustainable tomorrow. At the helm of this transformation is a municipal team renowned for its progressive and innovative spirit, driving Erin to become one of Ontario's fastest-growing communities. In Erin,



the journey toward progress is as scenic as it is promising, offering a glimpse into the future of contemporary living intertwined with the beauty of nature.

WHY ERIN?

- Vibrant Workplace Culture -Enjoy engaging town events and team celebrations that bring the team together and make work fun.
- Supportive & Inclusive Environment- We prioritize employee well-being, foster a caring and respectful workplace, and embrace culture, diversity, and innovation to drive meaningful change.
- Growth & Development Opportunities -We are committed to supporting staff learning through internal and external training and development programs.
- Secure Retirement Planning -Create peace of mind for your future with a Defined Benefit Pension Plan through OMERS.

POSITION OVERVIEW

Reporting to the Manager, Finance and Deputy Treasurer, the Customer Service and Finance Clerk provides front-line customer service and financial administrative support to the Finance Department, with responsibilities including customer service, accounts payable (“AP”), taxation and revenue administration, payment processing, and general financial operations. The position serves as a key point of contact for residents, taxpayers, vendors, and visitors, providing timely and accurate information and support.



The Customer Service and Finance Clerk will also support the Finance team through the transition from the Keystone system to Microsoft Dynamics 365, assisting with implementation activities, data validation, testing, process documentation, and other transition-related work as required.

MAJOR RESPONSIBILITIES:

- Provide professional front-counter and telephone customer service to staff, residents, ratepayers, visitors, vendors, and other customers, responding to inquiries and directing matters appropriately.
- Maintain a broad working knowledge of municipal services and assist customers with inquiries, applications, forms, billing information, payment options, and service requirements.
- Receive and respond to customer inquiries and concerns, exercising sound judgment to resolve routine matters or coordinate appropriate follow-up.
- Process front desk payments, including cash, debit, credit card, cheque, and electronic payments, and maintain accurate transaction records ensuring revenues are accurately recorded to the appropriate accounts.
- Process accounts payable transactions, including reviewing invoices for accuracy, appropriate authorization, supporting documentation, coding, and approvals.
- Coordinate invoice processing and follow up with departments and vendors regarding approvals, coding, discrepancies, outstanding invoices, and payment inquiries.
- Maintain accurate vendor and accounts payable records and assist with reconciliations, year-end schedules, audit documentation, and other financial reporting requirements.
- Support taxation and water billing administration, including assisting with account maintenance, ownership and address changes, tax

📌 Customer Service and Finance Clerk (Canada)
🏢 Erin
📍 Canada