Why work for the Town of Canmore?

For starters, you can take great pride in our organization, its positive work culture and our exceptional team of talented human service professionals who accomplish outstanding work each day for our community. You will have the opportunity to join a team that is professional, fun, dedicated and passionate about social development work, community wellness, and the endless opportunities to support culture and community in our mountain town.

Position Overview:

The Program Coordinator is a vital member of the Family Connection Centre (FCC) team, responsible for coordinating and supporting a range of programs that serve children, youth, and families throughout the Bow Valley. Reporting to the FCC Supervisor, this role works collaboratively with Town of Canmore departments and community stakeholders to ensure the effective and responsive delivery of services.

In this dynamic position, the Program Coordinator provides front-line reception and client support, offering information and referrals to community resources. They take initiative in organizing team and community meetings, coordinating and delivering programs and workshops, and managing program registration, data entry and reporting. The role also involves planning and executing events, overseeing the development and distribution of marketing materials, and maintaining consistent communication with partner agencies. Additionally, the Program Coordinator leads special projects and provides mentorship and support to casual FCC staff. Flexibility, strong organizational skills, and a willingness to step into programming as needed are essential. The position typically works may require weekday, evening, and occasional Saturday shifts.





Core Accountabilities:

Program Coordination and Delivery

- Organize, coordinate, and facilitate programs and community events for children, youth, and families across the Bow Valley
- Manage program registration, data entry, and reporting to ensure accurate tracking and communication
- Take initiative in identifying program gaps and opportunities to enhance service delivery
- Provide flexible support to programming, including occasional evening and weekend shifts as needed

Client Support and Community Partnerships

- Provide front-line reception and client support, offering information and referrals and/or resource navigation support for community resources
- Maintain consistent and cooperative communication with partner agencies and interest holders
- Participate in team and community meetings to strengthen partnerships and ensure responsive service delivery
- Build relationships with Town of Canmore departments to support integrated community programming

Administrative Management and Operations

- Manage program information systems and maintain organized, up-to-date spreadsheets and databases
- Demonstrate proficiency in Microsoft Office suite, particularly Excel, to support efficient FCC operations
- Prepare clear written reports and documentation related to program outcomes and activities




- Handle data entry and administrative tasks that support program effectiveness and compliance

Marketing and Communications

- Oversee the development and distribution of marketing materials that promote FCC programs and services
- Communicate program information clearly and professionally through written and verbal channels
- Ensure consistent messaging across platforms to reach families and community interest holders

Mentorship and Team Leadership

- Provide mentorship and support to casual FCC staff to ensure quality program delivery
- Model excellent customer service, organizational practices, and problem-solving approaches
- Create and maintain Casual Staff shift schedules
- Contribute to a collaborative and respectful team environment

Health and Safety

- Fulfill worker responsibilities under the Town of Canmore Health & Safety Directive
- Participate in the Town's health and safety program, following all safety legislation, policies, and procedures
- Perform work safely and protect the health and safety of self and others
- Refrain from causing or participating in harassment or violence
- Report incidents, injuries, and unsafe or harmful worksites, acts, or conditions

Key Competencies

- Fosters effective collaboration by building strong networks, promoting cooperation across teams and boundaries, and aligning partners and interest holders to achieve shared organizational priorities and outcomes
- Actively contributes to team success by reliably participating, sharing expertise, and offering thoughtful insights and perspectives. Adapts to team needs by stepping into roles and responsibilities as required,

📌 FCC Program Coordinator (Canada)
🏢 Town of Canmore
📍 Canada