Deliver excellent customer service at a residence front desk, handling student and guest inquiries, requests, payments, and daily operations.

The Residence Services Representative supports students, guests, and residence staff through phone, email, and in-person service. This role uses Campus Living Centres’ software while processing payments, invoices, reservations, and account settlements. It also supports front desk organization, communication, privacy, and building operations.

Key Responsibilities:

- Respond to student and guest inquiries and service requests
- Process payments, invoices, reservations, check-ins, and check-outs
- Maintain surveillance cameras and update room status
- Communicate pertinent information between residence staff members




- Keep desk, lobby, and office areas organized

Requirements:

- High school diploma; college or university preferred
- Minimum one year industry or equivalent customer service experience
- Excellent verbal communication and customer service skills
- Ability to work independently and manage multiple projects
- Completion of required safety and workplace training

Use customer service, financial administration, and front desk skills to support residence operations for students and guests.

📌 Residence Front Desk Representative (Canada)
🏢 Campus Living Centres
📍 Canada