We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. The Technical Support Representative provides first class technical support to Axon Fusus customers through multiple communication channels which include phone, email and chat. This is a customer-focused, technical, hardware, and software-related support position with responsibilities for meeting or exceeding performance and quality goals.

Location:
Remote out of Canada Reports to: Senior Manager, Technical Support Work with various industry standard Video Management Systems (VMS), IP Cameras, and Linux networking tools Work with the Implementation team to assist with the geospatial setup of customer locations Respond to and resolve inbound Customer support requests through email and telephone Troubleshoot Customer support issues and follow Axon Fusus escalation policy Document all work completed within the Axon Fusus CRM support tool Participate in Axon Fusus sponsored training and certifications to advance technical skills. 1 years experience working in information systems and networking ~ Strong knowledge of enterprise network equipment (routers, firewalls, tunnels), configuration, and data flow required ~ Completion of or working toward a college degree in a technical discipline ~ Certifications such as Network+, Security+, Linux+ ~ Competitive salary and 401k with employer match Paid parental leave for all Emotional & Mental Wellness support Axon's hourly pay philosophy is made up of base pay and bonus. The actual hourly pay is dependent upon many factors such as: level, function, training,



transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. 24.34
- $38.94 CAD We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the

job description
. Some roles may also require legal eligibility to work in a firearms setting. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. We are an equal opportunity employer that promotes justice, advances equity and values diversity and fosters inclusion. We're committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws,



regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [email protected]. For government reporting purposes, we ask candidates to respond to the below self-identification survey. As set forth in Axon's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.
S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.
S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

📌 Sr Technical Support Representative (Canada)
🏢 Axon
📍 Canada