Job Title: Service Desk Level 2 SpecialistLocation: Multi-site Edmonton area, Alberta (On-Site)Type: 3-Month Contract with possibility of extension Our client is seeking a Service Desk Level 2 Technician to provide responsive technical support within a multi-site environment. You will work closely with end users and technical teams to ensure technology services remain reliable, secure, functional, and accessible. You will play a key role in technical support, troubleshooting, device deployment, inventory management, documentation, user training, and technology operations while helping deliver excellent customer service to end users. Technical Support & Service Delivery Provide Level 2 technical support through phone, email, remote access tools, and in person. Troubleshoot hardware, software, access, account, printing, and connectivity issues. Support desktops, laptops, Chromebooks, tablets, printers, interactive display technologies, and related peripherals. Device Management & Asset Control Perform device deployments, replacements, upgrades, repairs, and maintenance activities. Maintain inventory records, asset documentation, warranty information, and device lifecycle records. Assist with inventory audits and asset management activities. Documentation, Training & Continuous Improvement Develop and maintain user guides, support documentation, and knowledge base articles. Deliver end-user technology training and assistance.



Support cybersecurity, privacy, and information management requirements. Contribute to technology projects and operational improvements. High school diploma or equivalent. Minimum 3 years of experience in a Service Desk, Technical Support, or IT Support environment. Strong knowledge of Windows and macOS operating systems. Solid knowledge of hardware, software, cloud technologies, networking, and user account management. Experience with ServiceNow, Jira Service Management, or similar ticketing systems. Experience supporting desktops, laptops, Chromebooks, tablets, printers, interactive display technologies, and related peripherals. Experience with technology asset management, inventory controls, audits, and device lifecycle management. Working knowledge of cybersecurity, privacy, confidentiality, and secure data-handling practices. Strong analytical, troubleshooting, organizational, and customer-service skills. Google IT Support Professional Certificate Microsoft 365 Certified: Microsoft 365 Certified: Microsoft 365 Certified: Microsoft Security, Compliance and Identity Fundamentals Cisco Certified Support Technician CompTIA Network+ Assets: Two-year post-secondary diploma in Information Technology or a related discipline. Experience supporting educational, training, or shared-user technology environments. Experience delivering end-user training.

📌 Service Desk Level 2 Specialist (Canada)
🏢 Evolutionary Recruiting
📍 Canada