Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads secure and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

We are currently hiring a Service Advisor based in our Broadmead Service Location

As a Service Advisor ,you’llbe one of the firstpeopleourcustomersmeetwhenthey’reseekingadvice to protect their homes, travel the world,and ensurethey’resafe on BC’sroads.You’llmeet their needs byrecommendingmembershipsor travel and auto insurance.

Being a Service Advisor is your first steptowardsarewardingcareerwith BCAA .Your enthusiasm for creatingsignaturecustomerexperiences shines througheachinteraction,building loyal,long-lastingrelationships that enableBCAA to be one of the most trusted organizations in British Columbia.

Who you are:

- - A life-long learnerYou’reopen to learning new concepts and new ways of working.On-the-job trainingis available,with support from a network of leaders and colleagues.
- - A problem solver who lovesa challenge. Organized yet flexible, you thrive in a workplace where no two days are the same.
- - You work well under pressure. Youcan balancemultiple priorities while keeping calm and polite in a fast-paced environment.
- - Ateammatewho loves helping others and contributing to your community.Making a difference in someone’s day makes your day too

During a typical day, you will:





- - Greet ourcustomersin person and over the phone topromote BCAA insurance products and services to best fit their lives, including new memberships, travel insurance, ICBC and optional auto insurance.
- - Collaborate with BCAA Support Teams and Underwriting to recommend the right coverage for our customers
- - Identifycost-saving opportunities tosupport our customers’ life events and future needs.
- - Worktogetherwith team members to provide exceptional customer service andmeet sales goals
- - Increase your industry knowledge andexpertisetowardsbecomingan Insurance Advisor.You’llparticipatein BCAA’s training courses,maintainyourannual licensing requirements,and keep up to date with the latest products and service offerings in a supportive environment.

What you bring:

- - At least two years’ experience in asales andservice environment
- - Level 1Insurance license(ora commitment tosecureyour licensewithin your first45 daysthroughBCAA).BCAA will provide time and cover the cost.
- - Completion ofAutoplanEssentials(ora commitmenttocompletewithin your first three monthsthroughBCAA.)BCAA will provide time and cover the cost.
- - Limited history of Errors & Omissions and in good standing with the Insurance Council of BC.
- - Comfortable using technology, includingworkingknowledge of MS Office (Word, Excel, PowerPoint, Outlook)




- - Bonus qualifications CAIB certification,knowledge of ICBC systems,and ability to speak other languages aside from English.

The salary range for this position is $44,004.84to $55,005.96and isdeterminedviajob-related knowledge, skills, experience, certifications, marketdemandand internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 12.5%, with the opportunity to earn up to 21.5%.

What we offer:

- - The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.
- - Career and personal development to help you grow and reach your goals.
- - Incentives that recognize team and individual sales and performance.
- - Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.
- - A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.
- - Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.
- - BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.
- - Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.

*for permanent employees

We’re always looking for amazing people like you.

BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with

📌 Service Advisor (Canada)
🏢 B.C.A.A. Holdings
📍 Canada