Coordinate heavy equipment repairs in Concord, Ontario, using service scheduling, customer communication, and work-in-progress management skills.

Toromont Cat seeks a Service Advisor for a full time contract ending June 30, 2027. You will provide technical direction and accountability for equipment repair scheduling. The position supports quotes, timelines, process flow, customer follow-up, and accurate WIP processing across service operations.

Key Responsibilities:

- Schedule machine repairs and preventative maintenance for technicians
- Update and manage Service Scheduler accurately and promptly
- Coordinate deadlines with supervisors, MSRs, and PSSRs
- Support customers during and after equipment repairs
- Review daily WIP for invoicing and KPI support

Requirements:

- Minimum post-secondary education
- Minimum five years of service operations experience
- Ability to maintain accurate repair scheduling records
- Ability to support work orders and warranty documentation
- Commitment to safe, environmentally sound work behaviours

Bring service operations experience, equipment scheduling, and customer support expertise to Toromont Cat’s Concord service team.

📌 Heavy Equipment Service Advisor (Vaughan)
🏢 TCAT Div of Toromont Industries
📍 Vaughan