Serve Allstate customers remotely by handling first notices of loss and explaining claims processes with clear, precise communication. Support auto and property claims.
As a Claims Service Representative, you obtain first notice of loss reports for non-complex auto and property claims through an Express Claim Center. You answer questions about policies, processes, and next steps while updating claim information. The position also involves customer service, correspondence, and clerical coordination.
Key Responsibilities:
- Take first notice of loss claims for auto and property
- Explain basic claim processes and general information
- Answer customer questions about policies and next steps
- Update claim information accurately in relevant files
- Route calls and electronic correspondence to appropriate parties
Requirements:
- At least one year of customer service experience
- Bilingual communication skills in English and French
- Robust oral and written communication competency
- Ability to provide exceptional customer service
- Ability to work efficiently under pressure and high volumes
Bring customer service, bilingual communication, and claims intake skills to Allstate’s remote Claims Service Representative position.