- Build supportive, empathetic, and non-judgmental relationships with women and non-binary individuals impacted by gender-based violence, providing guidance and referrals for mental wellness, addictions, and other needs.
- Conduct client-centered assessments, identifying support systems, strengths, and both short-term and long-term goals, while developing personalized service plans.
- Provide information and connect clients to community resources such as housing, healthcare, employment services, and legal assistance.
- Work collaboratively with diverse populations, including marginalized ethnocultural groups, LGBTQ2SIA+ individuals, and clients with physical or mental disabilities.

Legal Navigation and Court Support:

- Offer guidance and education on the legal systems, including criminal, family, and child protection laws, helping clients understand their rights and the procedures involved.
- Guide clients through the legal paperwork process by clarifying which forms are relevant while maintaining transparent boundaries to avoid offering legal advice.
- Assist clients with preparing for court appearances, providing emotional and logistical support during these processes.
- Accompany clients to legal appointments, court hearings, and other justice-related engagements, ensuring they feel confident and informed throughout.
- Advocate on behalf of clients during legal processes, ensuring their voices are heard and their legal needs are addressed sensitively.

Safety Planning and Crisis Intervention:

- Develop and revise safety plans in collaboration with clients to ensure their safety and security.
- Provide crisis intervention and problem-solving support,



helping clients navigate critical situations and avoid re-traumatization.
- Conduct danger and risk assessments in a sensitive, trauma-informed manner.

Trauma-Informed Support and Referrals:

- Maintain a trauma-informed approach to avoid re-victimizing clients and create a safe, supportive environment.
- Facilitate access to specialized services, including mental health counseling, addiction services, and culturally relevant practices, particularly for Indigenous clients.
- Facilitate regular support groups for clients impacted by GBV and other forms of trauma, providing a space for emotional support, shared experiences, and resource sharing.

Program Coordination and Administration:

- Maintain accurate and confidential records of client interactions, including case notes, referrals, and outcomes.
- Participate in regular case management and evaluation meetings, providing insights and feedback to improve service delivery.
- Collaborate with other staff members, including case managers, crisis intervention workers, and external partners, to ensure integrated and seamless support for clients.

Community Engagement and Resource Building:

- Stay current on low-barrier, trauma-informed practices and community resources related to family violence, homelessness, mental health, and legal support.




- Develop partnerships with legal professionals, court staff, and community organizations to strengthen support networks for clients including establishing legal clinics and educational workshops

Safety and Confidentiality:

- Always ensure the confidentiality and security of client information, adhering to organizational policies and legal requirements.
- Report whereabouts and check-ins with supervisors when conducting home visits or working alone in the community to ensure safety.

KNOWLEDGE, EXPERIENCE AND SKILLS

Education:

- A degree in social work, legal studies, or a related field is preferred. Equivalent experience in outreach and legal navigation will be considered.

Experience:

- Experience working with vulnerable populations, particularly those affected by domestic violence, gender-based violence and navigating legal systems.

Skills:

- Strong understanding of trauma-informed practices and legal navigation.
- Excellent communication, empathy, and advocacy skills.
- Ability to work independently and as part of a collaborative team.
- A valid driver’s license and access to a vehicle.

WORKING CONDITIONS

Autonomy

- Decisions affect those involved on a specific job, and at times, the entire agency
- Duties and responsibilities may vary from time to time without changing the general character of the duties or the level of responsibility entailed
- Decisions consistently affect clients, the shelter, and at times, may affect the work performed in one or more shelters
- Must comply with all regulations and WIN House Policy

The Justice Navigator

📌 Justice Navigator (Edmonton)
🏢 WIN House
📍 Edmonton