Job Title: Housing Support Worker
Program: Housing Program
Status: Full-Time, Regular
Schedule: Compressed Work Week (37.5 hours over 4 days)
10 hours per day shifts (Sun-Wed or Wed-Sat)
Reports to: Manager of Housing Support Services
Number of Positions: 3 Full-Time Positions

The PARC Housing Support Worker is responsible for supporting adults living with mental healthand/or addiction challenges in a community-based independent living environment. They areresponsible for maintaining and promoting the wellbeing and independence of each resident.

This may include but is not limited to providing: daily tenant support, crisis support
care/planning, supplies management, referrals, life skills coaching, group facilitation and day-to day tenancy management and documentation.

The practice of the PARC Housing Support Worker will be guided by the PARC’s standards (policies & procedures) and relevant legislation including the Mental Health Act and ResidentialTenancies Act, Occupational Health & Safety and professional standards and ethics.

Core competencies include: strong communication skills, ability to work independently and aspart of a team, adaptability/flexibility, creative thinking, member focused service delivery,planning/organizing, problem solving, accountability/dependability, strong ethics and commitment to social justice, strong clinical judgement.

RESPONSIBILITIES:

- Provides one-to-one ongoing assistance and group support to tenants at PARC housing sitesand other sites as needed;
- Provides detailed assessment, support planning and advocacy on issues related to health(primary/mental health), drug use, financial, housing, legal, employment and social support;




- Collaborates with tenants using strengths-based perspective to set goals and createsupport/safety plans;
- Connects members to community resources/programs that can help address members’ needsby maintaining current knowledge of a wide range of available resources that supportmembers;
- Provides proactive support to tenants including doing home visits, assisting with activities of daily living and coordinating case conferencing within a circle of care;
- Provides crisis prevention, intervention, risk assessments and crisis care planning;
- Plans and hosts monthly tenant meetings to address concerns, building issues, event planningand other matters that affect the tenant population;
- Facilitates group sessions and prepare presentations on housing related topics, evictions,landlord/tenant rights;
- Ensures confidentiality is maintained on all clients;
- Maintains timely and thorough case notes, records and complete reporting required byfunders and supervisor;
- Completes administrative duties;
- Maintains effective working relationships with community partners, services and governmentagencies;
- Prepares for and actively participates in weekly team meetings, supervision meetings, agencystaff meetings and agency in-service activities;
- In consultation with the Housing Manager, participates in program development, workplanning and evaluation;




- Attends ongoing staff development and training as directed;
- Engages in reflective practice, and is aware of systemic oppression and one’s own sociallocation;
- Utilizes agency provided supports to mitigate the risk of vicarious trauma, burnout, andtransference that can be detrimental to member care;
- Practices self-care and models a commitment to personal positive mental health strategies;
- Cooperates and participates with health and safety legislation and instructions for a secure andhealthy workspace;
- Other duties as assigned.

QUALIFICATIONS:

- MUST HAVE EXPERIENCE WORKING IN HOUSING SECTOR
- Bachelor of Social Work and/or equivalent combination of education in social service relatedfield and experience in supportive housing with adults who struggle with aserious mental illness and drug use challenges;
- 2-3 years (minimum) related experience in a community mental health setting, preferably asa housing support worker with marginalized populations including substance users andformerly homeless adults;
- Significant experience in tenant organizing or equivalent community development role
- Proven knowledge and skills in assessment, counselling, the recovery model, harm reduction,trauma-informed practice, crisis prevention/intervention, and case management;
- Comprehensive knowledge of social justice issues presented by psychiatric survivors andmarginalized people who have been homeless or under-housed;
- Practical knowledge of housing sector best practices, the Housing First model, the Landlordand Tenant Act, the Residential Tenancies Act, the Housing Services Act,
- Municipal Lice

📌 Housing Support Worker (Toronto)
🏢 Parkdale Activity Recreation Centre
📍 Toronto